Shengmilo Support

SEND A MESSAGE | SHENGMILO SUPPORT CENTER

We will try our best to offer you the best assistance that you deserve. We usually reply within one day.

  • We offer email support: support@shengmilo.co.uk
  • We offer full after-sales support to this website purchases.
  • We offer full assistance for questions before buying.
  • We do not offer support to purchases from third-party sellers.

    FREQUENTLY ASKED QUESTIONS / ANSWERS

    Yes, recepients from United Kingdom may need to pay customs import fees.

    Our Warehouse is in European Union, Belgium.

    We offer worldwide free shipping

    Our shipping includes door-to-door delivery, for all the countries we deliver to, therefore no additional process is required by the buyer.  

    Currently avaliable:
    Bitcoin, Direct Bank Transfer, PayPal, PayPal Checkout, Bank transfer (by Paypal), Credit Card /MasterCard, Visa, American Express (by Paypal), SEPA (by Paypal).

    Buying on the shengmilo.net Ebike website is completely safe and secure. Our payment gateways are known to be  world’s safest payment providers. Our website is protected with SSL

    Most of the ebikes arrive in 7-14 days to final destination in any United Kingdom address.

    Please refer to our Delivery Policy, for additional and more accurate information.

    We offer spare parts to customers who purchased their Shengmilo ebike directly trough our website

    Yes, you will receive a tracking code within 2-4 days after purchase or as soon as the package is dispatched.

    Yes, the factory can upgrade your motor, your tires, or other features. For this, you need to contact us at sales@shengmilo.co.uk with your request.

    Look at the product pictures, if fat tires are available for your specific model, they will be on the photos and mentioned in product description.

    Look at the product pictures, if mag wheels are available for your specific model, they will be on the photos and mentioned in product description.

    Some countries have local motor of speed law limitations for Electric Bicycle (Open Wikipedia). Make sure to comply with local regulations before making a purchase.

    If your question is not on this list, please send us a message via the Contact form.

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