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Delivery Policy

Delivery policy

  1. Introduction
    In this policy we set out details of the delivery methods, periods and charges
    that apply to orders for our products made through our website.
    1.2 This policy shall not create legally enforceable rights and obligations; rather,
    our usual practice in relation to the delivery of products is indicated in this
  2. Free delivery
    We offer free standard or express delivery to all
    mainland UK addresses on all orders.
    2.2 All mainland UK addresses and all other orders will be subject to customs and delivery charges
    as detailed in Section 5.
  3. Geographical limitations
    3.1 We will usually be able to deliver to the following countries and territories:
    United Kingdom.
    3.2 We may from time to time agree to deliver products to other countries and
  4. Delivery methods and periods
    4.1 The methods that we use to deliver our products, and the time periods within
    which delivery is usually completed, are as follows:
    (a) if your delivery address is on the United Kingdom mainland, you will be
    able to select or only use our preselected shipping method, and the
    typical period for delivery of products by this method is 5-14 working
    days, unless clearly stated otherwise;
    4.2 If you place your order by 1pm GMT/BST on a working day, these time
    periods run from the close of business on that day; if you place your order
    after 1pm GMT/BST on a working day, or on a non-working day, these time
    periods run from the close of business on the next following working day.
    4.3 The delivery periods set out in this Section 4 are indicative only, and whilst
    we will make every effort to ensure that you receive your delivery in good
    time, we do not guarantee delivery before the end of the stated period.
    4.4 We may conduct fraud screening checks before dispatching the product, and
    these checks may delay your delivery. If the delivery is likely to be delayed as
    a result of fraud screening checks, we will notify you.
  5. Delivery charges
    5.1 Delivery charges are included in every price on our website due to our Free
    Shipping Policy. Free shipping applies for all orders, regardless of the price.
    5.2 Our delivery charges are as follows:
    (a) in respect of the standard delivery method, additional customs fees, based on local UK laws, may not or may apply, with a guaranteed maximum cost of under 50£.
    (b) in respect of the express delivery method, additional customs fees, based on local UK laws, may not or may apply, with a guaranteed maximum cost of under 50£.
  6. Delivery tracking
    6.1 Delivery tracking is available in respect of all orders for our products.
    6.2 To track your delivery, enter your order number (which is provided in your
    order confirmation email) into our delivery service provider’s website here:
  7. Receipt and signature
    All deliveries must be received in person at the delivery address, and a
    signature must be provided.
    7.2 Our delivery service provider will notify you in advance of attempting to make
    a delivery requiring signature.
  8. Additional deliveries
    If an initial delivery attempt is unsuccessful, our delivery service provider will
    make at least 1 more attempt to deliver the products in your order.
  9. Collection
    9.1 If your products remain undelivered despite our delivery service provider
    making at least 1 more attempt to deliver them, the delivery service provider
    will leave a card at your address, with instructions on how you may collect
    your products, including a time limit for collection.
  10. Delivery problems
    If you experience any problems with a delivery, please contact us using the
    contact details that we publish on our website or otherwise notify to you.
    10.2 If our delivery service provider is unable to deliver your products, and such
    failure is your fault, and you do not collect your products from our delivery
    service provider within the relevant time limit, we may agree to arrange for
    re-delivery of the products; however, we reserve the right to charge you for
    the actual costs of re-delivery (even where the initial delivery was free of
    10.3 An indicative list of the situations where a failure to deliver will be your fault
    is set out below:
    (a) you provided the wrong or missing address/phone number for delivery;
    (b) there is a mistake in the address for delivery that was provided;
    (c) the address for delivery is not reasonably accessible;
    (d) the address for delivery cannot safely be accessed;
    (e) if in-person receipt is not required, there is no easy and secure means
    of leaving the products at the address for delivery and there is no
    person available to accept delivery; or
    (f) if in-person receipt is required, there is no person available at the
    address for delivery to accept delivery and provide a signature.
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SHENGMILO United Kingdom - Online Shop - Free Shipping
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